Explore our giveaways, bundles, "Pay What You Want" deals & more. Get heaping discounts to books you love delivered straight to your inbox. Download 7 Tips When Switching HR and Payroll Companies, for free. Gen Xers and Baby Boomers can learn from the younger generations as well—and not just about technology. These experiences, both personally and nationally, shape who we are as individuals. If you want effective communication between generations in the workplace then you have to consider all these factors. If alternating the communication channel is a must, then take the time to recap the previous correspondence in the new communication channel. Instead, defer to a phone call or face-to-face meeting. Work Style: Works long hours, heavily identifies with careers which allows for less work/home balance, Common Traits: Focuses on goals, multi-tasking, self-reliant, enjoys freedom and flexibility Ex: Any communications from current or potential customers should be prioritized. Use the internet: they are nearly always connected. As you try different communication techniques, ask for feedback from the people who are receiving your messages. Ex: Email response time expectations are 24 to 48 hours. While members of the older generations are used to coming in and getting the job done, no matter what, younger generations are more motivated by praise and guidance. Text: Millennials were born in an era when texting was common, and they find its use easy and often preferred. Before iOFFICE, she worked in local news but don't hold that against her. Ex: More frequent but shorter meetings (15 minutes or less) led by rotating team members. Work Style: Wants the flexibility to work both at the office or home to get the job done, Common Traits: Confident, technologically savvy, values flexibility, personal relationships and feedback If this tension is not addressed, over time, coworkers may choose not to communicate with each other unless absolutely necessary. Related: Gen Z Grads Say Companies Like Google and Facebook Are 'Harmful,' and Won't Work For Them. Tell your friends about FlexJobs via email. Discover Your Generational Style Bias Ask them specifically if they would prefer shorter or longer meetings, phone calls or messages. Baby boomers grew up with face-to-face communications as the dominant method of workplace communication. Related: 3 Ways to Market Effectively to Different Generations. Baby Boomers grew up during the time of rotary phones, while Millennials had their own cell phone by the time they entered their teenage years. Do they email you instead of returning your calls? For example, a Gen Z employee could mention they prefer a text over a phone call in their email signature or Slack profile. Always encourage learning and growth within your team. Further, 57 percent of Gen Z want to receive feedback several times a week, but only 50 percent of their managers provide feedback to them that frequently. Eighty-three percent of Gen Z emoji users are more comfortable expressing their emotions through emojis than a phone call, compared to Millennials (71 percent), Gen X (61 percent), and Baby Boomers (53 percent). These sites allow co-workers to discuss projects as well as lunch. If you really want to make a meaningful connection with a traditionalist, write them a note by hand. Do they stop in your office to ask questions in person frequently? Phone Call: Baby boomers prefer phone calls for important information. The communication gap is also exposed by how each generation uses emojis. So, while they too may prefer written communications over in-person ones, they also expect a fast response to their messages. 8 Characteristics of Successful Remote Employees, 13 Time-Management Apps to Keep You On Track, Adjunct Instructor of Accounting at Rasmussen College, Please wait a few minutes before referring more friends. Are these expectations necessary or suitable for success? I had a coaching situation in an organization recently where a baby boomer kept leaving voicemails for a millennial, and the millennial would only respond using text. Once you are in agreement, encourage the other person to occasionally try various communication techniques. Millennials tend to be idealistic, requiring prompt feedback and meaningful interaction. What is the team's most-used communication channel? After reading through your generational traits you might find that you do not fit into one particular category. While some people may argue that current forms of communication have come full circle from cave drawings to emojis, there’s no denying that there is a multitude of communication options today. Jason Bodin has been the communications pulse for a number of organizations, including Paycom, where he serves as director of public relations and corporate communications. Really. Find out what type of information is the most helpful to them and if they are getting it when they need it. Failure to use the appropriate mode is not only inefficient, it can be interpreted as disrespectful. Whether that’s the spoken word or written works, meanings and interpretation will change as humans change. You could listen to these presentations and ask questions afterwards. A 2017 study from Robert Half Management Resources revealed that communication is the most difficult aspect of managing a workplace comprising as many as four generations … What communication challenges currently exist among the team? It’s implied that the reader knows what’s being expressed without the writer having to write it all out. Following these tips can help you appreciate generational differences and even use them to your advantage. People can see body language, hear sarcasm (instead of guessing), and can see if jokes land as they should. Every person has their preferred method of communicating and uses the one that is easiest for them. Email is for brief, informative and/or instructional information. While you want to give your employees options, you should set expectations for when it's appropriate to use different communication channels. CREDENTIALS: Colleen (Kettenhofen) Ryan is an international workplace and employee management expert, award-winning corporate trainer, and motivational keynote speaker.
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